The AI operating system for student accommodation operators
30 minutes, tailored to your portfolio.
The challenge
International students and their parents enquire around the clock, often overnight UK time. The first operator to respond is usually the one that secures the booking.
Demand surges during Clearing in August, when students secure a university place and need a room within days, and again ahead of the academic year. It moves faster than temporary staff can be recruited and trained, and response times are the first thing to slip.
Marketplaces, education agents, your website, email and social media each bring enquiries, making consistent follow-up difficult to maintain.
How Lette helps
Instant responses, in every time zone.
Every enquiry receives a considered response 24/7 in seconds, in the student's language and on the channel they chose.
Capacity that scales with the season.
Lette handles Clearing and intake-week volumes exactly as it handles a quiet month, so peak demand is met without relying on temporary staffing.
One pipeline for every source.
Leads from every marketplace and channel are captured, qualified and followed up in one place, so no booking is lost between them.
Works with your PMS
Your PMS is the system of record. Lette is the system of action.
Lette doesn't replace Yardi, MRI or your existing PMS. It works alongside them, doing the work around every lease and tenancy and writing every update back, so your records stay complete and there's nothing to migrate.
Works with Yardi, MRI, RealPage and other leading PMS, plus WhatsApp, email, SMS, phone, calendars and the portals you already use.
Lette takes care of the admin, so your team can take care of students.
The student journey
Lette doesn’t hand over at the viewing or stop at move-in. It carries every resident through the whole journey and keeps your PMS up to date at each step.
An immediate, personal response to every student and parent, in their language and time zone.
Viewings booked for students who want to see their room first, with confirmations and reminders.
A welcome that begins before arrival day, through the Lette resident app.
