The AI operating system for later living and retirement operators
30 minutes, tailored to your portfolio.
The challenge
Many applicants and their families would rather talk a move through by phone than fill in a form, often outside office hours.
Families weigh their options together over weeks or months, and enquiries go quiet without consistent, well-timed follow-up.
Expectations around responsiveness and sensitive communication are high, and every reply signals how residents will be looked after once they move in.
How Lette helps
A conversation on their terms.
Lette answers phone calls alongside email and WhatsApp, at any hour, so every family can get in touch the way they prefer.
Follow-up that keeps families engaged.
Lette manages follow-ups throughout longer decisions, keeping prospective residents and their families informed at every stage.
Sensitive matters handled by your team.
Lette handles routine enquiries around the clock and escalates anything sensitive to the right person, with the full history attached, so no family has to repeat themselves.
Works with your PMS
Your PMS is the system of record. Lette is the system of action.
Lette doesn't replace Yardi, MRI or your existing PMS. It works alongside them, doing the work around every lease and tenancy and writing every update back, so your records stay complete and there's nothing to migrate.
Works with Yardi, MRI, RealPage and other leading PMS, plus WhatsApp, email, SMS, phone, calendars and the portals you already use.
Lette takes care of the admin, so your team can take care of residents.
The resident journey
Lette doesn’t hand over at the viewing or stop at move-in. It carries every resident through the whole journey and keeps your PMS up to date at each step.
Questions answered with care by phone, email or WhatsApp, at any hour.
Visits arranged around the family, with confirmations and reminders for everyone attending.
Paperwork completed in one flow, with your team on hand for every question.
